Honkai: Star Rail Account Warranty: What It Covers and How to Claim It

A warranty is your most important protection when buying a Honkai: Star Rail account. Here is what you need to know.

What an HSR Warranty Covers

  • Credentials that do not work
  • Account recovered by the original owner
  • Missing characters or Light Cones that were promised in the listing
  • Login issues caused by account linking problems

The 14-Day Standard

Most reputable sellers offer a 14-day warranty. This window gives you time to verify the account, change the email, and test login on your own device. If the account fails during this period, the seller should replace it or refund you.

How to Claim a Warranty

  1. Contact the seller immediately with your order details
  2. Provide screenshots or video of the issue
  3. Keep your purchase receipt and chat history
  4. Do not make major changes to the account before the claim is resolved

Browse accounts with warranty →

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