Questions?
1. Trust & Account Safety
| Question | Answer |
|---|---|
| Q: Is GenshinCandy.com a legitimate and safe place to buy Genshin Impact accounts? | A: Absolutely. GenshinCandy.com is a trusted provider specializing in secure Genshin Impact accounts. We prioritize customer safety and transparency. All our accounts come with a permanent guarantee against original owner recovery. |
| Q: How do you guarantee that the accounts are safe from being recovered by the original owner? | A: We source our accounts responsibly. Upon purchase, you receive full access to the Hoyoverse account, allowing you to immediately change the linked email, password, and bind your own mobile number. Once secured by you, the account is permanently yours. |
| Q: Are these accounts hand-farmed, or are they botted/hacked? | A: All accounts sold on GenshinCandy.com are 100% hand-farmed. We strictly prohibit the use of bots, scripts, or third-party software that violates the game's Terms of Service. This ensures your account is safe from potential bans. |
| Q: Will my account get banned if I purchase it from your site? | A: No. Since our accounts are hand-farmed and ethically sourced, they carry zero ban risk related to the account creation process. We provide safe and reliable accounts for a worry-free gaming experience. |
2. Product Details
| Question | Answer |
|---|---|
| Q: Do you sell accounts specifically for the NA (North America) and EU (Europe) servers? | A: Yes, we specialize in offering a wide selection of accounts specifically for the NA (North America) and EU (Europe) servers. This ensures players in these regions experience optimal latency and connection stability. Please select your desired server region before checkout. |
| Q: What is the difference between a "Starter Account" and a "Mid-Game Account"? | A: A Starter Account is typically low Adventure Rank (AR 5-15) and is perfect for new players who want specific 5-star characters right from the start. A Mid-Game Account has a higher AR (usually AR 30-50), more resources, and more progress in the story. |
| Q: Are the accounts unlinked, and can I change the email immediately? | A: Yes. Every account we sell is delivered with a temporary, unlinked email or an email that is ready to be changed. You will receive all necessary credentials to immediately change the associated email to your personal address, giving you full ownership. |
| Q: Do you offer accounts for other Gacha games besides Genshin Impact? | A: While our primary focus is on Genshin Impact, we also offer accounts for other popular Hoyoverse titles, such as Honkai: Star Rail. Check our main product categories for the current availability. |
3. Purchase & Delivery Process
| Question | Answer |
|---|---|
| Q: What is the step-by-step process for purchasing an account? | A: 1. Browse our selection and choose your desired account (e.g., character, server, AR). 2. Add the account to your cart and proceed to checkout. 3. Complete the payment securely. 4. Receive the account credentials via email instantly or within a few minutes. |
| Q: How quickly will I receive my account credentials after payment confirmation? | A: We offer instant digital delivery for 99% of our accounts. Once your payment is confirmed, the account username and password will be sent to your registered email address immediately. |
| Q: What payment methods do you accept? | A: We accept all major payment methods, including PayPal (highly recommended for buyer protection), Credit Cards (Visa, Mastercard), and other secure processors. |
| Q: I live outside the US/EU. Can I still purchase an account? | A: Yes, we serve customers globally. As long as you can complete the payment, you are welcome to purchase an account. Just remember to select the correct server (NA, EU, or Asia) that best suits your location and play preference. |
4. After-Sales Support & Policy
| Question | Answer |
|---|---|
| Q: What is your refund policy if the account is not as described? | A: We offer a 7-day money-back guarantee if the account delivered does not match the description on our website (e.g., missing characters, incorrect AR). Please contact our support team immediately if you encounter any discrepancies. |
| Q: What should I do immediately after receiving my account to secure it? | A: After receiving the credentials, you must follow these steps: 1. Log in to the Hoyoverse website. 2. Change the password immediately. 3. Link your personal email address and verify it. 4. Link your mobile phone number. These steps ensure maximum security. |
| Q: Who should I contact if I have an issue with my purchase? | A: You can reach our dedicated customer support team via the "Contact Us" page on the website. We typically respond within 24 hours. |
| Q: What is the guarantee period for account recovery issues? | A: We provide a lifetime guarantee against account recovery by the original owner. If, at any point, the original owner attempts to recover the account, we will provide a full refund or a replacement account of equal or greater value. |