Refund policy
At GenshinCandy, we prioritize customer satisfaction and strive to deliver the best digital products. Due to the nature of these digital products, we strictly do not offer refunds or exchanges once the product has been sent. However, in the unlikely event that there is an issue with your account, we will do our best to help you.
Please check whether your account is correct before binding your e-mail. If the account you received is wrong, please contact us as soon as possible for assistance. If you have bound an e-mail to the account, you will not be able to get a replacement or refund.
Please check whether your account is correct before binding your e-mail. If the account you received is wrong, please contact us as soon as possible for assistance. If you have bound an e-mail to the account, you will not be able to get a replacement or refund.